Pre-sales questions
Q. Will you place ads on my
site?
A. We will NOT place ads on your
site.
Q. Do you allow sites to advertise for money, on their web
site?
A. Yes, we allow sites to have
commercial advertisements.
Q. What forms of payment do
you accept?
A. PayPal and checks
(checks must clear account first)
Q. What control panel do you use?
A. The control panel we use is called Cpanel.
Q. Can I pay monthly?
A. No,
we only accept annual payments made in advance
Q. Are there any hidden
costs, or setup fees?
A. No
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully
propagate.
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and
click "domain management" inside of domain management you will see a place to
manage and add sub-domains.
Q. How do I create email
accounts?
A. To create an email
account login to your control panel and click add/remove email account's.
Billing
Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you
wish to cancel within thirty days, and we process your refund.
Q. How do I
make a payment?
A. PayPal. All online
payments are recurring.
Q. How do I stop billing?
A. If you wish to close your account
simply email us your username, password, and why you wish to cancel. You must
also include "I give you permission to delete my website and all of it's
content."
Subdomains
Q. READ THIS BEFORE SETTING
UP A SUBDOMAIN!
A. To create a sub
domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name
you give it doesn't have a folder already named that name. If it does the sub
will not work. Example... I want to create the subdomain test.hostgator.com so
my sub name is going to be test. If I already have a folder in my ftp named
test I need to delete it or rename it to something different before I create
the subdomain with the test name from cpanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A
subdomain is anything that replaces the www in a domain name.forum.aol.com is a
subdomain. www.forum.aol.com is not a subdomain.
Addon Domains
Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of
a folder in your main sites ftp.
Q. READ THIS BEFORE SETTING
UP AN ADDON DOMAIN! You cannot create an addon domain if your dns hasn't
proprograted to the server already. So after you change the sites dns you are
trying to add you will need to wait 24-48 hours before attempting to create
your addon domain.
A. There are three fields cpanel asks for when creating
an addon domain.
1. "New Domain Name:" You
will put in the newdomain.com do not put www in the name!
2. "Username/directory/subdomain Name:" This will be
the folder cpanel creates in your main accounts ftp. MAKE SURE that the name
you give it doesn't already have a folder. Example... If you want to give it
the username chris. You cannot have a folder in your account named chris
already. If you do and still try creating the username for the addon domain to
be chris you will mess a lot of things up!!!
3. "Password:" fill in any password you want here.
Q. Help, I added an addon domain why did it say subdomain added?!!?
A. It creates it as a subdomain by
creating the folder within your main sites ftp. Please ignore this! It is a
fully functional domain name. It is only called a subdomain when in fact it is
an addon domain. |
